We are East-the-Water Primary School
We are the data controller for the personal data we process under this privacy notice.
Our Data Protection Registration Number is: Z769686X.
COVID19 Privacy Notice
Your privacy is important to us. This privacy notice explains how we handle the personal data we collect in relation to COVID19.
This privacy notice was updated on 29/06/2020
How we use your information
As part of our measures to keep everyone in school safe, we may ask you whether you or anyone you are living with, are suffering from Coronavirus (COVID19) symptoms. The NHS website suggests these symptoms may be:
- a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
- a loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal
If this is the case, and you are an employee or have a child at our school who we think may be displaying symptoms, we may ask you to get a test done through the NHS and to self-isolate (along with others within your household), as per the government’s guidelines. If your results are negative, we may ask you to show us evidence of this (eg the NHS letter) before you or your child are permitted to come back into school.
What information will you collect about me?
If the school has asked that you or your child refrain from coming onto the school’s premises, due to displaying COVID19 symptoms or you (or someone in your household) have tested positive for the virus, we will record this fact on our system. We will only record the minimum information we need in order to protect the health and safety of our staff, pupils and others on our premises. We will record:
- your name
- whether you, your child or someone in your household are displaying symptoms
- whether you, your child or someone in your household have tested positive for the virus
- the date this information was brought to our attention
- information about any special measures or resources we may need to put in place as a result
If you or your child have displayed symptoms, but the test results subsequently show that you or your child do not have the virus, we may keep a record that you have shown us evidence of this. We will not keep a copy of your test result letter, just confirmation that you have shown this to us.
Why do you need this information?
We have statutory duties to protect the health, safety and welfare of our employees and pupils. We must ensure that anyone coming into school, does not put others at risk of catching the virus from them. Where there is any doubt about a person’s current health status, we must take measures to protect them and others and therefore we need to ask people for certain information, to help us do this.
What is the impact if I or my child has symptoms or test positive?
We will follow the government’s guidelines and ask you to stay away from school, seek NHS advice and self-isolate along with anyone else in your home. You will not be permitted to come into school, until we are satisfied that you or your child do not pose a health risk to other people in our school.
Will you share my data?
Yes, we may need to share some information about you if you are an employee or pupil and have contracted COVID19.
Department for Education and local authority
We have a legal obligation to share some information about our employees and pupils who test positive for COVID19. We must tell the government and our local authority the number of employees or pupils who have tested positive for the virus. We do not share the name of these individuals in this circumstance.
NHS Contact Tracing Service
We have a legal obligation to respond to requests from the NHS Contact Tracing Service and supply names and contact details of people they need to trace, so they can carry out their statutory duties and contact those individuals. We will tell you if we disclose your name and contact details in these circumstances.
We may need to tell employees, parents or pupils if someone who they (or their child) has recently worked alongside (in person), has contracted the virus, so they can seek NHS advice about getting tested and self-isolate where necessary. We will not share your name, however, in some cases this may be obvious to those individuals we need to inform.
What is your legal basis for processing my data?
The data protection laws require us to have a legal basis when we collect, use, retain or share personal data. The main legal bases we rely on when we process COVID19 personal information, are as follows:
- It is necessary for us to perform a task in the public interest or to exercise our official duties as a school
- It is necessary for compliance with a legal obligation
- It is necessary to perform our obligations under employment and social protection laws
- The processing is necessary in the substantial public interest
How will you keep my data secure?
Your data will be protected on our secure school systems and access will be restricted only to a few employees who need access to that information to carry out their role effectively.
How long will you keep my data for?
We will only keep your data for as long as we need to, to carry out our official duties as a school and protect the health, safety and welfare of employees and pupils. It is not yet clear how long the government would like us to keep COVID19 information for, but as soon as we no longer need it, we will delete the data.
What are my data protection rights?
The data protection laws give you certain rights involving your data, which include:
- Your right to request access to the information held about you
- Your right to rectify information you think is inaccurate or incomplete
- Your right to ask us to erase your personal information in certain circumstances
- Your right to ask us to restrict the processing of your information in certain circumstances.
- Your right to object to us processing your information where we consider this is necessary for us to perform a task in the public interest.
- Your right to complain if you are not happy with the way your information has been handled
Further information about your data protection rights, can be found on the Information Commissioner’s Office website at www.ico.org.uk.
Contact Us
If you have any queries or concerns about the use of your information, or wish to exercise any of your data protection rights, please contact us at:
Postal address: East-the-Water Primary School, Mines Road, Bideford, Devon. EX39 4BZ
Telephone: 01237 475178
Email address: admin@etwschool.org
You can also contact our Data Protection Officer (DPO) Amber Badley at DPO@firebirdltd.co.uk. Our DPO is an external consultant appointed under a service contract.
Further information about how the school handles personal data, can be found on our website here.
Our Service Providers
| Company | Description of Service | Description of Data Processed | Company Privacy Notice | Is the Data Processed Outside the EEA? |
|---|---|---|---|---|
| SIMS CAPITA | SIMS is a system which the school uses to record and monitor child protection, safeguarding, pastoral and welfare issues about pupils / students.It is used for staff information | Store all student data, including permissions, medical and SEN data.Transfer student data to the DfE and other local authority partners.Check and assess student learning. Email communication with parents | https://www.capita-sims.co.uk/privacy-notice | No |
| SIMS Parent Lite | The SIMS Parent Lite App provides parents/carers with an online portal to access their child/ren’s core information and make change requests as and when they need to. | Email communication with parents | https://www.capita-sims.co.uk/privacy-notice | No |
| Fischer Family Trust Aspire | FFT is used to analyse school assessments, create targets and monitor pupil progress | First name, Surname, Year group, DOB, Gender, Free School Meals, SEN details | https://fft.org.uk/privacy/ | No |
| Wonde | Wonde acts as a protective layer between school data from an MIS and educational apps and it uses simple logins for teachers and staff. | Wonde provides the tools to ensure schools are in complete control and have clarity of what data is being accessed by third parties. | https://wonde.com/privacy-policy | No |
| Purple Mash | Purple Mash has home access and easy homework system to integrate learning at school and home though a Parent Portal. | Teacher name and email address, student first name and email address, class name, school name | https://www.2simple.com/gdpr | No |
| Accelerated Reader | We want to use an educational website to check and assess student learning. We want to use a system that will store personal data in the Cloud. | Teacher name and email address, student first name and email address, class name, school name | https://www.renlearn.co.uk/about-us/privacy/ | Yes – the Standard Contractual Clauses provide sufficient guarantees that the data will be handled in line with the GDPR and there are appropriate legal agreements in place to protect the data and the rights of the data subjects. |
| My Maths | My Maths has home access and easy homework system to integrate learning at school and home though a Parent Portal. | Teacher name and email address, student first name and email address, class name, school name | https://global.oup.com/privacy?cc=gb | Yes – the Data Processor Agreement provides sufficient guarantees that the data will be handled in line with the GDPR and appropriate contractual clauses are in place with any sub-processors. |
| Tapestry | To provide a learning journey folder for parents at the end of the year for them to see child’s progress in photographs. | Names and dates of birth of children. Photographs of the children will be shared with all parents (with their consent) Parents can see their own children and possibly other children in the background (unnamed) (with their consent). | https://www.tapestry.info/security.html | No |
| Assembly EducationRising Start MARK | To be able to analyse test data to inform planning | First name, Surname, Year group, DOB, Gender, Free School Meals | https://assembly.education/privacy/ | No |
| PiXL | To be able to analyse test data to inform planning To generate pupil log ins to educational APPs To monitor pupil progress within APPs | First name, Surname, Year group, DOB, Gender, Free School Meals | https://www.pixl.org.uk/privacy/edge | No |
Your privacy is important to us. This privacy notice explains the personal data we process, how we process it and for what purpose.
How we get information
Most of the personal data we process is provided to us directly by you for one of the following reasons:
- You are a pupil
- You are a parent/carer registering your child at our school
- You are a visitor attending our school
- You are a volunteer or hold a governance role
- You have applied for a job or secondment with us
- You have made an information request, complaint or enquiry to us
- You are a visitor to our website
The collection of personal data is essential for the school’s operational use. Whilst the majority of the information provided to us is mandatory, some of it is requested on a voluntary basis.
To comply with the General Data Protection Regulation (the UK GDPR), we will inform you at the point of data collection, whether you are required to provide certain information to us or if you have a choice in this and we will tell you what you need to do if you do not want to share this with us.
We may also receive personal information about you indirectly, for example:
- If you are a pupil, your previous school will send us your education file when you join our school
- A parent/carer may give us your name and contact details in case we cannot contact them directly, or to make us aware that you are authorised to collect their child from school
- An employee may give us your name and contact details as their ‘emergency contact’ or next of kin
- Your name and contact details may be given to us by job applicants, volunteers or governors, as a referee to support their application
- Public authorities, regulators or law enforcement bodies may give us information to assist them in their enquiries or to help safeguard children.
Personal information we collect and why
We collect personal information about a range of people as part of the day-to-day running of our school.
Pupils
| Description | Examples |
|---|---|
| Personal identifiers | Name, date of birth, contact details, unique pupil number, candidate or examination numbers |
| Characteristics | Ethnicity, language, religious beliefs and free school meal eligibility. |
| Safeguarding information | Court orders, professional involvement, observations and outcome. |
| Travel | School travel arrangements. |
| Health information | Medical such as doctor’s information, child health, dental health, allergies, medication, disability, dietary and other relevant health information (such as COVID19) and special educational needs. |
| Education | Educational performance, attainments, achievements, exam grades. |
| Attendance | Sessions attended, number of absences, absence reasons and any previous schools attended. |
| Behavioural information | Exclusions and any relevant alternative provision put in place. |
| Faith and beliefs | Religious or other beliefs. |
| Images | CCTV, photographs or video recordings of you or your work (such as official school photographs, classwork activities, performances or events, school trips and sports days), visitor management system. |
| Consent | Your consent preferences |
We need this information for a variety of reasons, for example to process your admission request to join our school and to help us build a picture of your educational, social and health needs, so we can support you and comply with our legal responsibilities for data collection and sharing with the Department for Education (DfE).
Please see our Pupil Privacy Notice for more details.
Parents and carers
We collect the following information about you:
- Your name and contact details
- Relationship to your child/our pupil and your parental responsibility status
- Information about guardianship or family circumstances (eg court orders, parental separation/divorce, professional involvement or other matters which may affect the pupil’s home or school life)
- Bank account details
- Your consent preferences
- Whether or not you are a serving member of the armed forces
- Your image captured on our CCTV system or on our electronic visitor management system
- National Insurance number
We need this information for a variety of reasons, for example to:
- Register your child at school
- Keep you informed of your child’s attainment, achievements and attendance levels
- Contact you in an emergency
- Enable you to pay for school trips, resources or catering services online
- Safeguard and promote the welfare of your child or others and where relevant enable us to assist in crime prevention, detection and public safety
- Keep you informed about school news, events and celebrations
Emergency contacts for pupils
We collect the following information about you:
- Your name and contact details
- Your relationship to the pupil
- Special notes about collecting the pupil (e.g. password, regular days you are authorised to collect the child)
- Your image captured on our CCTV system or on our electronic visitor management system
We need this information to contact you following an incident or emergency involving one of our pupils, where we have been unable to contact their parents or to enable us to release the child into your care.
Emergency contacts for employees
We collect the following information about you:
- Your name and contact details
- Relationship to the employee
We need this information to contact you following an incident or emergency involving one of our employees, where they are unable to contact you themselves (e.g. due to illness or injury).
Referees for job applicants, volunteers or governors
We collect the following information about you:
- Your name and contact details
- Relationship to the job applicant (eg current or previous employer), volunteer or governor
- Reference you provide about the applicant
We need this information to contact you to seek a reference about the applicant and to assess their suitability for the role.
Volunteers
We collect the following information about you:
- Your name and contact details
- Outcome of your Disclosure and Barring Service (DBS) check and certificate number
- Relevant training or qualifications
- Dates when you have volunteered
- Health, disability or dietary requirements you have chosen to share with us
- Your image captured on our CCTV system or on our electronic visitor management system
- Photographs of you which may be captured during official school photos; class work; sports or other activities or performances
We need this information to keep in touch with you; to keep a record of any school events, trips and activities you are involved in and to safeguard the health and welfare of our volunteers, employees and pupils.
Visitors to our school
We collect the following information about you:
- Your name and contact details
- Company you work for (where relevant)
- Your car registration number (if parked on our premises)
- Disclosure and Barring Service (DBS) Certificate number (where relevant)
- Your image captured on our CCTV system or on our electronic visitor management system
We need this information keep a register of who is on our premises, for use in case of a fire or other incident; to meet our statutory duties for safeguarding children and to create an identification badge for security purposes.
People who make a complaint, information request or enquiry
We collect the following information about you:
- Your name and contact details
- Details about your complaint, request or enquiry and the outcome
We need this information to address your complaint, request or enquiry and to keep a record of the outcome for our administration purposes, and to use in any further complaints, appeals or tribunals which you are involved in.
Job applicants
We collect the following information about you:
- Your name and contact details
- The position you are applying for
- Characteristics information (such as your gender, age and ethnic group)
- Your education, experience and qualifications
- Personal statement to support your application
- Your health, disability or dietary requirements you have chosen to share with us
We need this information to assess your suitability for the role; contact you if you are successful in your application; keep a record of our decision making and monitor and comply with our responsibilities under the Equality Act 2010.
Temporary workers and agency staff
We collect the following information about you:
| Description | Examples |
|---|---|
| Personal identifiers | Name, contact details, car registration number. |
| Characteristics | Gender, age and ethnic group. |
| Recruitment | Qualifications, training, education, evidence of your right to work, references, Disclosure and Barring Service (DBS) certificate number and result. |
| Contract information | Start date, hours worked, post, roles, salary, bank/ payment details, pension and tax information. |
| Health information | Occupational health, disability, dietary and other relevant health information such as COVID19 questionnaires. |
| Images | CCTV, photographs, video recordings, visitor management system. |
We need this information to:
- Assess and recruit staff
- Maintain staff records
- Ensure staff and student security
- Provide cashless catering and payment services
- Provide library, ICT, learning and information services
- Safeguard and monitor the health and welfare of workers
- Meet statutory duties placed upon us for safeguarding children
- Monitor and comply with our responsibilities under the Equality Act 2010
- Complete the Department for Education (DfE) school workforce census
- Pay our workers and make the appropriate tax deductions and contributions
Employees
We collect the following information about you:
| Description | Examples |
|---|---|
| Personal identifiers | Name, date of birth, employee or teacher number, national insurance number, car registration number |
| Characteristics | Gender, age and ethnic group. |
| Recruitment | Job application, qualifications, training, education, evidence of your right to work, references, Disclosure and Barring Service (DBS) certificate number and result. |
| Contract information | Start date, hours worked, post, roles, salary, bank/ payment details, pension and tax information. |
| Personnel information | Appraisal, performance, disciplinary, complaints. |
| Health information | Occupational health, disability, dietary and other relevant health information such as COVID19 questionnaires. |
| Work absence | Number of absences, reason for absence, fitness to work. |
| Contacts | Next of kin and emergency contacts. |
| Faith and beliefs | Religious or other beliefs. |
| Images | CCTV, photographs, video recordings, visitor management system. |
| Consent | Consent preferences. |
We need this information for a variety of reasons such as recruitment; to enable individuals to be paid; monitor and comply with our responsibilities under the Equality Act 2010; complete the Department for Education (DfE) school workforce census; and undertake our responsibilities for safeguarding children.
Please see our Employee Privacy Notice for more details.
Governance roles
We collect the following information about you:
| Description | Examples |
|---|---|
| Personal identifiers | Name, date of birth, contact details, governor ID. |
| Characteristics | Gender, age and ethnic group. |
| Governance details | Role, start and end dates, Disclosure and Barring Service (DBS) certificate number and result, personal statement when applying for the role, training or qualifications, attendance, complaints. |
| Health information | Disability, dietary and other relevant health information such as COVID19. |
| Material interests | Relationships between governors or relationships between governors and school staff (including spouses, partners and close relatives). |
| Images | CCTV, photographs, video recordings, visitor management system. |
| Consent | Consent preferences. |
We need this information to comply with our legal obligations and governance standards and build a comprehensive picture of our school governance and how it is deployed.
Please see our Members, Governors, Trustees Privacy Notice for more details.
Visitors to our website
When you visit our website, we collect standard internet log information and details about visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of our website.
We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting this website and will not associate any data gathered, with any personally identifying information from any source.
Who we share information with
We share information with a range of organisations, companies and agencies, where it is necessary for us to carry out our legal responsibilities and duties as a school. We only share information about you where it is strictly necessary for us to do so, and the law and our policies allow us to do this. The following are examples of who we share information with:
| Department for Education | We have a legal requirement to share certain information about our pupils, employees and governors to the DfE (see individual privacy notices). |
| Local authoritySchool Admission & Safeguarding Teams | We have a legal requirement to share certain information about our pupils, parents, employees and governors with our local authority (see individual privacy notices). |
| Health PartnersEducational psychologists, school nurses and health visitors | We sometimes share information about our pupils with health professionals, to help the pupil receive the necessary educational and pastoral support they need. This is usually shared with the parent’s consent (and if appropriate pupil’s consent) unless it is necessary for us to carry out our official duties or safeguard the welfare of the child (see Pupil Privacy Notice). |
| Other schools | We are required to transfer our pupils’ educational file to their next school when they leave us (see Pupil Privacy Notice). |
| Standards and Testing Agency | We are required to share information about pupils in year 2 and in year 6 to the Standards and Testing Agency, so they can facilitate and report on our key stage 1 and key stage 2 national curriculum tests (commonly referred to as SATs) (see Pupil Privacy Notice). |
| Examination boards and moderators | We are required to share information about our pupils with examination boards and moderators, so they can enter those pupils into exams, mark their work and issue their grades (see Pupil Privacy Notice). |
| Youth support services and careers advisors | We are required to share certain information about our pupils aged 13-19 with our local authority and / or a provider of youth support services, so they can provide further education, advice and training to the pupil (see Pupil Privacy Notice). |
| Ofsted | We may be required to support an Ofsted inspection, where an inspector asks to see a sample of the school’s records. These records could identify data subjects. Any identifiable personal information the inspector may see, will not be taken away or used in their reports. |
| Law enforcement | We may be required to share information about any person we hold information about, to the police or other law enforcement agencies, to assist them in an investigation or to prevent or detect a crime or safeguard individuals at risk. |
| Research projects | We may be invited from time to time to take part in important local or national research projects or initiatives, which are endorsed by the Department for Education. We will let you know if we need to share identifiable pupil data as part of these projects and you will be given the opportunity to opt out from your data or your child’s data being used in this way. |
| Service providers | We use companies that provide us with a service to help us run effectively as a school. The services we often receive are IT support, professional advice (eg Human Resources), legal advice, online learning or teaching resources, communication services with parents, students, employees or governors, catering and transport. To receive these services, we sometimes need to share personal information or use their products to store school data. We also work alongside other organisations or individuals that provide services directly to our parents or pupils, such as the school photographer, organisers of extra-curricular clubs or activities or companies that run school trips or provide accommodation or transport. The companies/individuals we use may change on a regular basis. If you would like information about any specific companies or individuals we work alongside or receive services from, please contact us at admin@etwschool.org. |
Our legal basis for collecting, using and sharing information
The main legal bases we rely on when we process personal information are as follows:
| It is necessary for us to perform a task which is in the public interest or to exercise our official duties as a school |
| This broad legal basis is applicable to almost all the processing we do involving personal data. |
| It is necessary for compliance with a legal obligation |
| This is applicable where a specific law requires us to collect or share personal data (this usually involves pupil, employee or governor data). This will include sharing data with the Department for Education (DfE), Her Majesty’s Revenue and Customs (HMRC) or HM Courts and Tribunal Service (e.g. following a court order). |
| It is necessary for the performance of a contract |
| This will mainly be applicable when we enter into a contract with our employees, parents (for paid services) or with our service providers. |
The data subject has given their consent
Consent is not required for most of the processing we do, however, there are occasions when we ask for consent. For example, if we want to publish photographs or videos of pupils; collect pupil or employee fingerprints to provide them with access to our cashless catering or library systems; share data with other organisations or individuals where we are not legally required to share that data; send parents/carers electronic direct marketing or fundraising communications.
Where we are processing your data with your consent, you have the right to withdraw that consent. If you change your mind, or if you are unhappy with our use of your personal data, please let us know by contacting the school office.
The processing is necessary to protect the vital interests of the data subject or someone else
This is applicable where a person’s life could be at risk and we need to share or make available information to help them. This could involve sharing serious allergy information with staff, paramedics or other medical professionals, or other information requested by the police or social services to assist them in their enquiries to protect that person.
The processing is necessary for our legitimate interests as a school or the legitimate interests of a third party
This is applicable where the processing is not required by law but is of clear benefit to the school or the data subject; there is limited privacy impact on individuals and the individual reasonably expects us to use their data in this way. This legal basis is not relied upon where the school is processing the data to perform its official tasks.
When we process ‘special category’ data, we must have another legal basis. Special category data is personal data which reveals a person’s racial or ethnic origin, political opinion, religious or philosophical beliefs, trade union membership, genetic data, biometric data (such as fingerprints), health, sex life or sexual orientation.
The main legal bases we rely on when we process this type of data is as follows:
| The data subject has given explicit consent |
| This is usually applicable where we ask for health or dietary information. |
| The processing is necessary for performing any right or obligation which is imposed on the school in relation to employment, social security and social protection law (e.g. safeguarding individuals at risk; protection against unlawful acts; prevention against fraud) |
| This is usually applicable where we are performing our duties under employment related laws e.g. health and safety, equality or tax or where we have taken action to safeguard individuals at risk. |
| It is necessary to protect the vital interests of any person where the data subject is physically or legally incapable of giving consent |
| This could be relied upon in situations where someone has become seriously ill on our premises and we are asked by medical practitioners (such as paramedics), to share information we know about that person’s health or allergies. |
| The processing is necessary for the establishment, exercise or defence of legal claims |
| We may share or use special category data where legal action is being considered or underway. |
| The processing is necessary in the substantial public interest |
| This may be relied upon in circumstances where our processing is necessary to safeguard children or others at risk or where we respond to requests from the Police or law enforcement bodies, to assist in an investigation to prevent or detect an unlawful act. |
| The processing is necessary for the assessment of the working capacity of the employee |
| This will be applicable where an employee has been absent from work due to illness or injury, and we need to assess whether they are fit to return to work. |
This list is not exhaustive.
How we protect your information
We take our security responsibilities seriously to protect your personal data from accidental or unlawful access, disclosure, loss, damage or destruction. For example:
- Access to our data is on a strict need to know basis
- Our electronic records are held on encrypted servers
- We have strict visitor management security procedures in place
- Our sensitive paper files are locked away with restricted access to the keys
- Our employees, volunteers and governors are subject to Disclosure and Barring Service (DBS) checks and employee contracts contain confidentiality clauses
- We have policies, procedures and training around data protection, security, record disposal and confidentiality. Our Data Protection Policy is available here
- We use encrypted email or secure file sharing platforms to share personal data with external organisations
- We carry out due diligence checks on our service providers and Data Protection Impact Assessments, where required.
- We use up to date virus and malware protection software; security patches are applied promptly, and we back up our data regularly. Storing personal data
The personal information we collect and store is essential for our school’s operational use. We only keep personal information for as long as we need to, and where it is necessary to comply with any legal, contractual, accounting or reporting obligations. After this period, we delete or securely destroy personally identifiable data.
For more information about how long we keep personal data for see our Record Retention Schedule.
Overseas transfers
We mainly store our data in the UK or the European Economic Area (EEA), however some of our service providers may store personal data outside these areas (usually in the USA). Where this is the case, we have a contract with these service providers which ensures they process our data securely and in line with our data protection laws.
Your data protection rights
You have the following rights under the data protection laws:
The right to:
- Be told how your personal data is being processed (see our privacy notices).
- Request access to your personal data.
- Rectify personal data held about you which is inaccurate or incomplete.
- Have your data erased in certain circumstances.
- Restrict the processing of your information in certain circumstances.
- Object to your information being used for public interest or direct marketing purposes.
- Ask that your personal data is transferred from one organisation to another or given to you, in certain circumstances.
- Not be subject to decisions based purely on automated processing where it produces a legal or similarly significant effect on you.
- Complain if you are not happy with the way your data has been handled, and to escalate this to the Information Commissioner if you remain dissatisfied.
To exercise these rights, please contact us by emailing admin@etwschool.org.You are not usually required to pay a fee and can expect to receive a response within one calendar month. Further information about your data protectionrights can be found on the Information Commissioner’s Office website at www.ico.org.uk
Feedback and complaints
We work to high standards when it comes to processing your personal information. We hope you will always be happy with the way we handle your information, however if we have not met your expectations, please let us know so we can put things right.
To do this, please email the school at admin@etwschool.org. If you would like to make a formal complaint, our complaints procedure is available here.
Data Protection Officer
Our Data Protection Officer (DPO) is Amber Badley, an external consultant appointed under a service contract. If you have any queries about this privacy notice or any matter relating to the handling of your personal data, you can contact our DPO directly at DPO@firebirdltd.co.uk or by writing to the school at admin@etwschool.org.
Contact Us
Postal address: East-the-Water Primary School, Mines Road, Bideford, Devon. EX39 4BZ
Email address: admin@etwschool.org
Telephone number: 01237 475178
Changes to this privacy notice
We may need to update this privacy notice periodically, so we recommend that you revisit this information from time to time. This version was last updated on 13/9/2021.
